Return Policy

We special order your dress in the size and color you choose, and there are absolutely no returns, refunds, cancellations, or exchanges! It is very important you get measured correctly, because after the order is made we cannot make any changes. ALL ORDERS ARE FINAL! Please measure carefully. Size charts are found when you click on a gown to enlarge. If you have any questions regarding size, feel free to call us at 770-942-2896.

To determine your size follow these instructions (DO NOT measure yourself):

Bust:   Measure over the fullest part or your bust

Waist: Measure around your natural waistline 1-2 inches above your bellybutton

          (which is the smallest part of your waist)

Hips:   Measure around the fullest part of your hips

How do I place an Order?

Select a color and size (be sure to view our size charts, because each designer's charts vary) Simply click the "Add To Cart" link. A new window will open and ask you to confirm your order, and you will be given a confirmation number. You will be contacted within 24 hours.

After you place your order you are called to get the rest of your information (it is best to leave at least two numbers where we can reach you). You are not charged until after we make sure the dress is available and will be received in time of your event ( we will not place the order if it is less than 2 weeks before your event, unless you are willing to pay extra for shipping: Next Day: $50, Two-day: $30, and Three-day: $20. Regular shipping is free. If the designer has the gown in stock it takes 5-7 business days for us to receive it, and then the gown is inspected to make sure there are not any damages before you receive it. If there are any damages we will get a replacement gown (as long as it is in stock). If the dress is not in stock we will check on getting a replacement gown. It is important to place the order ASAP (even if your prom/event isn't early) because gowns sell out quick.

What happens if my item is not available?

If your gown is not available you will be notified, and your credit card will not be charged. You will also be informed if there is a size up, size down, or other colors available in the style you selected. If you would like to check on other styles feel free to call us at 770-942-2896 or e-mail us promusa@promusa.biz.

Sizing

Size charts are located on each page when you enlarge a gown. Most of the gowns are cut at 5'7/5'8. Some designers make certain gowns in extra length, if you need it call us at 770-942-2896 and we will check to see if it comes in extra length.

Payment

Visa or Mastercard

Shipping

US Customers: UPS Ground is FREE to the 48 contiguous States.

Can you make a dress in a color that is not listed?

No, the only colors available are the ones listed.

How do I place an Order?

Select a color and size (be sure to view our size charts, because each designer's charts vary) Simply click the "Add To Cart" link. A new window will open and ask you to confirm your order, and you will be given a confirmation number. You will be contacted within 24 hours.

When is my credit card charged?

Your card will be charged when availability is confirmed either in our stock or from the manufacturer.

Do you have a store near me?

Our retail store is located at 2080 Fairburn Road in Douglasville, Georgia 30135 (just outside of Atlanta, Georgia).