We are so happy you are here.
Have some questions? Feeling overwhelmed and needing answers? You came to the right place!
FREQUENTLY ASKED BY OUR CUSTOMERS:
Q: WHAT IS YOUR RETURN POLICY?
There are absolutely no returns, refunds, cancellations, store credits or exchanges for online and in-store purchases! It is very important to get measured correctly, because after the order/purchase is made we cannot make any changes. Size charts are found when you click on a gown to enlarge it. If you have any questions regarding size, feel free to call us at 770-942-2896.
Q. CAN I MAKE AN APPOINTMENT FOR PROM DRESS SHOPPING?
We offer bridal and bridesmaid appointments only. We do not offer any type of prom or formal wear appointment, as these are walk in experiences only. Please keep in mind that fitting rooms and consultants are first come, first serve. For that reason, we recommend arriving to the store as close to opening as possible.
Q: DO YOU RENT OR BUY BACK GOWNS?
No, we do not rent or buy back any type of inventory. Since we do not accept returns, our gowns have never been worn (aside from being tried on in store). We do not rent or buy back inventory in order to keep our products in the best condition we possibly can. This is why we ask that everyone who tries on our items respects our inventory and our posted fitting room policies.
Q: WHY DO SOME INTERNET SITES SELL THE SAME GOWNS FOR A MUCH CHEAPER PRICE?
BEWARE of Internet sites that appear to be selling a current style gown at a much cheaper price.
The gown could be a counterfeit or "fake" gown and you may not get what you paid for. Retail stores and retail internet sites are required to be an authorized retailer for the designer and must sell their gowns at the manufacturers suggested retail price.
CAN EVERY DRESS IN YOUR STORE BE SPECIAL ORDERED IN A DIFFERENT SIZE AND/OR COLOR?
The answer to this question depends entirely on the specific dress and designer. The short answer is no. If the designer has the specific dress in the specific size and color you would like in stock, then yes we can! However, if the designer does not have that in stock, we cannot.
The answer to this question also depends on your time frame. When special ordering, the dresses take approximately 7-10 business days to come in. If you are on a strict time line, there are rush shipping options available. But again, the dress must be in stock with the designer. If you want to check on stock and shipping availability for something in our store, just ask a consultant. We are more than happy to check for you!
Q: HOW DO I PLACE AN ORDER?
Click on the product you would like to order. A new window will open where you will Select a color and size (be sure to view our size charts, because each designer's charts vary) Simply click the "Add To Cart" link. A new window will open and ask you to confirm your order, and you will be given a confirmation number.
When we receive your order we will call the designer (if we do not have the gown in our retail store) to make sure the dress is available in time for your wear date, you will then be contacted within 24-48 hours with your order details.
Q: WHAT ABOUT SHIPPING?
Regular shipping for Online Orders is free within the U.S. (excluding Alaska and Hawaii) for purchases totaling over $200 (before tax).
Shipping costs will vary depending on the weight of the product for orders totaling under $200.
Currently we do not ship outside of the U.S.
If there are any damages, we will get a replacement gown (as long as it is in stock).
If the dress is not in stock we will check on getting a replacement gown.
It is important to place the order ASAP (even if your prom/event isn't early) because gowns sell out quickly.
Bridal gowns take 16-20 weeks to order
Bridesmaid gowns take 10-18 weeks (Rush deliveries vary depending on the designer & are an additional fee)
Q: WHAT HAPPENS AFTER I PLACE MY ORDER?
Within 24-48 hours you will be contacted about your order, we first make sure your order is available in time for your wear date. After we ensure your item is available for your wear date, your card will be charged and you will receive an email with your order details.
Q: WHAT IF MY DRESS IS NOT IN STOCK?
You will be notified via phone or email if your item is not in stock. You will also be informed if there is a size up or down, or other colors available in the style you have selected. If your item is unavailable, your card will not be charged.
Q: WHEN IS MY CARD CHARGED?
Your card will be charged when availability is confirmed either in our stock or from the manufacturer.
Q: HOW DO I DETERMINE MY SIZE?
To determine your correct size you will need to have your measurements professionally taken. Size charts are located on each page when you enlarge a gown, when you click on Size Chart another window will open with the designers measurements on it, if you scroll to the bottom of the page you can click on "Click Here for detailed measuring instructions" and it will show you how and where you need to have your measurements taken. Sizing varies by designer and style so be sure to consult the size chart for the dress you are interested in. Please be aware the most formal wear runs one to two sizes smaller than your normal dress size. Please note that gowns are not custom made to your measurements and should be ordered to fit your largest measurement and altered to fot your body. Please make sure you are ordering the correct size for your measurements. No returns, refunds or exchanges will be accepted for ordering the wrong size.
To determine your size follow these instructions (DO NOT measure yourself):
Bust: Measure the fullest part of your bust
Waist: Measure around your natural waist line 1-2 inches above your bellybutton
(which is the smallest part of your waist)
Hip: Measure around the fullest part of your hips
Q: CAN YOU TAKE MY MEASUREMENTS TO DETERMINE WHAT SIZE I SHOULD SHOP FOR IN STORE?
Short answer, no. Because each designer uses different size charts with different measurements to determine each size, measurements are only taken to determine what size you are in a specific style. Taking measurements in order to determine an overall size is not recommended. Because formal wear does run small, our consultant typically recommend beginning one size up from your jean size and get a better idea from there.
CAN YOU TAKE MY MEASUREMENTS EVEN IF I AM NOT PURCHASING FROM YOUR STORE?
Absolutely! We do charge a $15 measurement fee if you are not ordering from us, which is standard for most formalwear stores.
Q. WHAT IF I NEED ALTERATIONS?
We select the gown size based on your measurements, but we can pretty much guarantee that your dress will need alterations to get the best fit.If you are between sizes we recommend choosing the larger size so you can have the dress altered to fit you. 90% of the time, alterations are a must to ensure the dress fits you proper. We don't provide alterations in house, as we know that there are experts who have the best equipment and skills to assist with the alterations. But don't fret! We're happy to make recommendations for local seamstresses in our area, but you are not at all required to use our recommendations.
Q: DO YOU HAVE A STORE NEAR ME?
Our retail store is located at 2080 Fairburn Road in Douglasville, Georgia 30135 (just west outside of Atlanta, Georgia).