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Prom USA does not offer any type of returns, exchanges, refunds, or store credits for items purchased or special ordered.
Once the order is submitted, it cannot be cancelled and no changes can be made (unless contacted by one of our associates and told otherwise).
Prom USA is not responsible for delayed shipments due to circumstances beyond our control.
Each designer has their own size chart that should be referred to when special ordering a dress. It is important to have your measurements professionally taken when using a size chart to determine size. Size charts can be found within each item's listing and are labeled "Size Chart."
Once your order is submitted, we will check the availability of the item(s) you wish to order.
If it's in stock, you're in luck, and your order will be successfully placed. An email with your order details will be sent to you within 24-48 hours of your order being submitted.
If it is not in stock, you will be notified via email within 24-48 hours of the order being submitted. Your card will not be charged at this time.
Depending on availability, you may be given alternative options if the next size up or down or a different color is available. In this scenerio, a written response is required for any order changes. Your card will be charged upon receiving written confirmation of the order changes.
If you would like to check availability of other styles, please call us at 770-942-2896.
We accept Visa, Mastercard, American Express & Discover. Your card will be charged once your order availability is confirmed.
Your order will be shipped via FedEx, UPS, or USPS. Orders totaling $200 or more (before tax) will be elligible for FREE standard shipping within the 48 contiguous states. Shipping rates for orders totaling under $200 will be calculated based on the shipping address provided and the weight of the order. Expedited shipping will be an additional charge if requested and available.
We currently do not ship anywhere outside of the U.S.
Online orders are not valid with any other offers.